Questions and answers

Watches from twenty-seven brands, 18K gold-plated stainless-steel jewelry, sunglasses from Gentle Monster and Ray-Ban, watch straps, and gift cards.

Yes. Every branded piece is 100% authentic and new, with its original certificate, packaging and serial number. Read our authenticity guarantee.

We sell online only, but we’re happy to send you photos and videos of any piece on WhatsApp.

Cash on delivery in Lebanon. Online checkout currently accepts addresses in Lebanon only; to order from abroad, contact us on WhatsApp at +961 81 240 140 or at [email protected]. Card payment and Whish will be added at checkout.

In Lebanon, yes, until it leaves with the courier: contact us straight away. International orders can’t be cancelled once placed.

You’ll receive an email with your order number, and we’ll confirm cash orders with you on WhatsApp or by phone.

Yes, with DHL. Delivery costs $35, and is free on orders over $350. Customs duties and taxes are paid on arrival. For now, orders from abroad are placed on WhatsApp at +961 81 240 140 or at [email protected]. See delivery.

3 to 5 working days in Lebanon, and 5 to 10 working days worldwide.

$5, and free on orders over $50.

We don’t refund for a change of mind, but you can exchange an unworn piece in its original packaging within 7 days of delivery. A wrong or damaged piece is covered too: see our exchange policy.

Message us on WhatsApp or by email within 7 days of delivery, and we’ll tell you where to send it.

Worn pieces, and engraved, resized or otherwise customized pieces, can’t be exchanged.

They’re water-resistant rather than waterproof: the rating tells you how much water the seals can take, and seals age over time.

Rated 30 to 90 m: rain and splashes only. Rated 100 m and up: swimming and snorkeling, but not scuba diving. Rated 200 m and up: water sports. Every watch’s page shows its rating.

Dry it well and keep an eye on it. If you see moisture inside, or it stops, contact us straight away.

Yes: 2 years on most of our brands, and 1 year on Karl Keller, Ben Nevis and Poedagar. Every watch’s page shows its warranty. See the warranty.

Faults in the movement. It doesn’t cover water damage, the strap, the case or the glass, flat batteries, or knocks.

Yes: battery changes, replacement parts, bracelet adjustment and cleaning. Send us a photo on WhatsApp for the options and prices.

Contact us for a battery change, or visit a jeweler near you.

It’s 18K gold-plated stainless steel.

Yes: it’s waterproof and sweatproof. Pat it dry afterwards.

No: it’s tarnish-free and made to last, with a little care.

Store it dry, clean it with a soft cloth, and keep it away from perfume and strong cleaners. See our jewelry care guide.

Some pieces can be resized. Ask us on WhatsApp.

Our size guides cover rings, watches and lengths, or ask us for help.

On WhatsApp or by phone at +961 81 240 140, by email at [email protected], or by Instagram message at @thewristlab_.

Monday to Friday, 9 to 5.

Yes: engraving on the case back of many watches, for $25, added on the watch’s page. For other personal touches, ask us.

Some pieces can be ordered again. Ask us on WhatsApp.

2 to 4 weeks, depending on the piece and delivery.

Yes, from $50 to $250, sent by email and valid for 6 months. See the gift card terms.

Yes: add gift wrap in your bag and write your message, which we print on a card.

Yes: wrap or a box for $3, in four papers and four ribbon colors, chosen in your bag.