Refund policy
TheWristLab does not offer refunds for a change of mind. Any unworn piece may, however, be exchanged within 7 days of delivery, subject to the conditions below.
Exchanges
- Exchange requests must be made within 7 days of delivery, by WhatsApp at +961 81 240 140 or by email at [email protected].
- The piece must be unworn and show no signs of use. It must be returned in its original packaging, together with all packing material, warranty cards, manuals and accessories.
- Engraved, resized or otherwise customized pieces are not eligible for exchange.
- Delivery costs in both directions are the responsibility of the customer.
- The replacement piece must be of equal or greater value, with any difference payable by the customer.
- Each returned piece is inspected at our office before its replacement is dispatched. An exchange may take up to 14 days to complete.
Incorrect or damaged pieces
The customer should contact us within 3 working days of delivery and retain the shipping box, as it may be required for inspection.
- If the customer receives an incorrect piece, we will exchange it or issue a gift card for the full amount paid, including delivery, valid for 6 months.
- If a piece arrives damaged, we will exchange it or, if the customer prefers, refund the price of the piece. The original delivery charge is not refundable.
- For international orders, the claim is first submitted to the carrier’s insurance. Once the claim is settled, we will replace the piece or issue a gift card valid for 6 months.
Returning a piece
- Wrap the piece securely in bubble wrap.
- Place its original box inside a shipping box. Please do not attach stickers or labels to the original box.
- Arrange for the parcel to be shipped through our designated delivery driver.