Terms of service
These terms govern every order placed on thewristlab.com, an online store operated by TheWristLab. By placing an order, the customer agrees to these terms.
Orders
- Once an order is placed, the customer will receive an email confirming the order number. Cash on delivery orders are confirmed by WhatsApp or by telephone.
- Should we be unable to accept an order, for instance because a piece has just sold out, we will inform the customer by email and by WhatsApp and cancel the order.
- Orders within Lebanon may be amended or cancelled until they have been handed to the courier, and may thereafter be refused at the door upon payment of the delivery charge. International orders cannot be cancelled once placed.
Prices and payment
- All prices are stated in US dollars. Cash payments in Lebanese pounds are accepted at the market rate on the day of delivery.
- Orders within Lebanon are paid in cash on delivery. Online checkout currently accepts addresses in Lebanon only; for orders outside Lebanon, the customer should contact us on WhatsApp at +961 81 240 140 or at [email protected] to arrange the order and its payment. Card payment and Whish will be added at checkout.
- Delivery costs are shown at checkout. Customs duties and taxes on orders outside Lebanon are payable by the customer.
Delivery, exchanges and warranty
Delivery terms are set out in our shipping policy, exchanges in our exchange policy, and the warranty on watches on our warranty page. Gift cards are subject to our gift card terms.
Products
Every branded piece we sell is authentic and new. We do not sell fake, copy, or refurbished products. We take every care to present each piece accurately; however, colors may appear slightly different depending on the screen.
Liability
TheWristLab is responsible for the pieces it sells as set out in these terms and in our policies. We are not liable for delays or charges arising from customs, carriers or events beyond our reasonable control.
Contact
For any questions regarding these terms, customers may write to [email protected] or contact us on WhatsApp at +961 81 240 140.